Review management

More real reviews. Every one answered.

We help you ask every customer for a review, reply to new reviews on Google, Yelp, Facebook and Apple Maps, and tell you straight away when an unhappy review comes in. Your reputation stays strong without you checking five apps a day.

From $149 a month. $99 a month when added to Google Profile Care.

Month-to-month. You approve everything. See what's included

A neighbourhood map with one business pinned in orange, surrounded by reviews, replies, calls and directionsIllustration
The problem

Buyers read your reviews before they read anything else.

  • "We only remember to ask for reviews now and then."
  • "A bad review sat there for weeks."
  • "I don't even check Yelp or Facebook."

Most people check reviews before they call a local business, and they look at more than one site. Few reviews, old reviews or angry ones with no reply make a business look careless, even when the work is good.

A short, calm reply to every review shows the next customer that a real person cares. Asking every customer in the same way keeps new reviews coming in.

What we do

Your reviews, looked after every day.

Review request system

A simple link, a QR card and a message template, so every customer is asked.

Replies on every platform

Google, Yelp, Facebook and Apple Maps, written in your tone.

Bad-review alerts

Unhappy reviews come to you first, with a suggested calm reply.

Daily monitoring

New reviews checked every day across your main sites.

Reply rules you set

Routine thank-yous can go out on their own. Anything sensitive waits for you.

Monthly review report

New reviews, average rating and what customers mention most.

Pricing

One clear monthly price.

Monthly

Review Management

$149 per month

  • Review request link, QR card and templates
  • Replies on Google, Yelp, Facebook and Apple Maps
  • Alerts for unhappy reviews
  • Monthly review report
Add-on

With Google Profile Care

$99 per month

  • Everything in Review Management
  • Added to any Google Profile Care plan
Included

Growth and Full plans

Included

  • Part of the Growth and Full Online Presence Plans
  • Together with Google, social media and short video

See all monthly plans.

Prices in US dollars. Month-to-month, cancel with 30 days' notice.

How it works

Four steps to a stronger reputation.

  1. 01 · AuditWe check your reviews todayHow many, how recent and where replies are missing.
  2. 02 · Set upYour review request systemA link, a QR card and a message your team can send after every job.
  3. 03 · Every dayReplies and alertsRoutine replies on your rules, unhappy reviews sent to you first.
  4. 04 · ReportA plain monthly reportNew reviews, ratings and what customers talk about.
Rules we follow

Real reviews only.

Fake or bought reviews break platform rules and consumer law in the US, UK and Canada, and they can get a profile suspended. We never write reviews for you.

  • No fake reviews, and no reviews written by us or your staff.
  • No rewards or discounts in exchange for reviews.
  • Every customer is asked the same way. We never filter out unhappy customers.
  • We only reply on Yelp, because Yelp does not allow businesses to ask for reviews.
  • Your accounts and access stay in your name.
FAQ

Review management questions

Short, honest answers. If yours isn't here, ask us.

Which review sites do you cover?

Google, Facebook, Yelp and Apple Maps by default. We can add an industry site, such as Houzz or Trustpilot, if your customers use it.

Will you reply without asking me?

Only if you want us to. Most owners let routine thank-you replies go out on their own and approve anything negative or sensitive.

Can you remove bad reviews?

No one can remove a real review just because it is negative. We report reviews that clearly break a platform's rules, and help you reply calmly so future customers see you care.

Do you write reviews for us?

Never. Fake reviews break platform rules and consumer law, and they can get your profile suspended.

How do you ask customers for reviews?

With a short link, a QR card and a message template your team can send after each job. Every customer is asked in the same way.

Is there a contract?

No long contract. It is month-to-month, and you can cancel with 30 days' notice.

See what your reviews say about you.

Get a free 5-minute video audit of your reviews, Google profile and listings, with the three fixes that matter most.